LIVE CHAT
Increase Sales. Reduce Expenses.
Improve customer service and loyalty.
Live Chat is well suited to providing customer support. You can solve customer’s problems faster and improve customer satisfaction. Your customers receive a response much faster than they would through email or support tickets that can take hours or even days.
ChatBots were invented to bridge human limitations. One of the biggest benefits of ChatBots is the ability to operate without human help. ChatBots can carry on chatting for several hours without any help from a human Interaction.
Live Chats
- Interaction handled by a Human from your business.
- Live Chat is capable of handling Complex Customer Inquiries.
- Live Chat gives quick solutions for complex inquiries.
- Live Chat is not capable of tracking customer information simultaneously through conversation.
- As human resources are involved in the process, there are limitations when it comes to handling multiple concurrent chats at the same time.
ChatBots
- Interaction handled by a Machine from your business.
- ChatBots are capable of Pairing Conversational information with the visitors Profile.
- ChatBots are now capable of solving complex issues.
- ChatBots can handle any number of chats provided that the solution is scalable.
- ChatBots are exceptionally useful when the inquiries are simple and repetitive.
The Benefits of Chat for Small Business
- Cost Effective
- Increase Sales
- Competitive Advantages
- Improve Customer Service
and Loyalty - Easy to Integrate on your Website
- Puts you in Direct Contact
with the Consumer - Proactive Outreach
- Research and Analyze
- Consumer Convenience
- Discover Consumer Pain
Points - Faster Problem Resolution